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Last updated: April, 9, 2025

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Thank you for shopping with DW Supply LLC. Below is our shipping policy to help you understand how we process and deliver your orders.

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1. Order Processing Time

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• All orders are processed within 2 business days.

• Orders are not processed or shipped on weekends or holidays.

• You will receive a confirmation email once your order has been shipped.

 

2. Shipping Rates & Delivery Estimates

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We offer the following shipping options:

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Standard (Domestic) [3–7 business days] Free or flat rate

Express (Domestic) [1–3 business days] $15.00

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Shipping charges will be calculated and displayed at checkout.

 

3. Shipping Locations

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We currently ship to:

• Domestic: United States only

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4. Shipment Tracking

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Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for the tracking information to update.

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5. Lost or Damaged Shipments

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• We are not liable for lost or stolen packages confirmed to be delivered to the address entered at checkout.

• If your package is damaged upon arrival, please contact us within [48 hours] of delivery with photos and a description of the issue.​

 

6. Questions?

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If you have any questions about shipping, feel free to contact us at support@dwsupplyshop.com.